Shipping and Terms
Standard Shipping is charged at a flat rate of £5 to the UK. I need a bit of time to get your pottery packaged up – all ‘Ready to Ship’ items are posted within 2-3 working days of placing the order. You will receive a confirmation once shipped. All items are sent via Royal Mail 2nd or via Hermes as standard which takes 2-3 working days. If you would prefer some other method ie Signed For 2nd Class or 1st Class please email me before purchasing anything. If you have a specific deadline e.g. birthday or wedding then let me know via email or in the buyers notes and I will do my best to try and get your order to you.
I have not got an option for international shipping cost in the ‘cart’ but am happy to send internationally if you contact me by email ahead of making a purchase through the website. In these cases I try very hard to keep shipping prices to a minimum. I will only charge what it costs me to ship items plus a small amount for the packaging – I do not make any profit on postage.
International items are sent via Royal Mail International which normally takes 7 working days but please allow up to 14 working days as services can vary depending on your location.
Royal Mail International Standard – a service does not provide a tracking number, if you would like to track the progress of your item this can be done through the ‘International Tracked & Signed For’ just let me know your preference and I can get a cost for which service you’d like.
I do everything I can to comply with customs to ensure a swift clearance but there may be delays at busy times of year – unfortunately this is outside of my control.
Christmas and holidays delivery timescales can sometimes double due to customs and the workloads of your local mail services dramatically increasing – I can not be held responsible for these delays.
I have spent many hours testing packaging to ensure your pottery arrives with you in perfect condition. In the unlikely event that your pottery is damaged during transit I will replace the item for you as soon as possible.
If your order is for a gift I can gift wrap the item but please drop me an email ahead of ordering.
MADE TO ORDER / Commissions
All ‘Made to Order’ and commissioned pieces are made especially for you and take approximately 6 – 8 weeks. Upon receiving your order I will contact you to confirm the details and inform you of an approximate shipping date. If you have a specific deadline e.g. birthday or wedding gifts then let me know and I will do my best to try and get your order to you.
SUSTAINABILITY & PACKAGING
I work very hard to minimise my impact on the environment both personally and within my business. I use cardboard boxes which are either recycled or from FSC responsible sources- both completely recyclable. I am working on finding an alternative to bubble wrap and use as little as possible whilst still keeping the work safe. Where possible I try to reuse and recycle packaging. I urge you to try and reuse any non- recyclable packaging yourself.
REFUNDS AND EXCHANGES
I measure and describe each item of pottery carefully, so please read descriptions for dimensions, sizes, usage and care instructions etc before making your purchase. I make all my pottery by hand so no item is the same. Please check you are happy with all the dimensions and volumes in the listing before placing your order.
Made to order items: All my items are handmade, therefore each piece is unique, I celebrate the individual characteristics of each piece. No two items will ever be exactly the same. I do my best to take accurate pictures that represent the piece’s natural state. If you are not completely happy with an item received please do get in touch.
If you would like to return an item that is not suitable please let me know so I can look out for it and I can give you my address to which to return it. I can not accept items returned after 14 days of receipt. Unless an item is faulty, return shipping is your responsibility. If any item is returned in a non-resalable condition (if it gets broken on it’s return journey) a refund won’t be able to be issued so please ensure it is packaged very carefully.I recommend you insure the parcel. Personalised items are non-returnable.
I want you to be entirely happy with your pottery and will do my utmost to make sure you are 100% happy with your experience of buying my work. Please contact me here with any issues and I will try my best to rectify it if I can.